top of page

Privacy Policy

Effective Date: 5/24/2026

Prema Clean and Prema Clean Bid AI (“we,” “our,” or “us”) respect your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our cleaning services, website, software platform, and AI-powered contractor estimating tools.
 

1. Information We Collect

We may collect the following information when you contact us, request services, create an account, or use our platform:

  • Name

  • Phone number

  • Email address

  • Business name

  • Property address

  • Service details related to cleaning or painting requests

  • Uploaded photos and videos

  • Estimate and proposal information

  • Payment and billing information (when applicable)

  • Device and browser information

  • Usage data related to the platform

For users of Prema Clean Bid AI, uploaded job-site photos and estimate details may be processed through AI-assisted systems to help generate estimate recommendations and workflow tools.
 

2. How We Use Your Information

We use your information to:

  • Respond to service requests

  • Schedule and confirm appointments

  • Generate estimates and proposals

  • Provide AI-assisted quote recommendations

  • Analyze uploaded job photos

  • Improve contractor workflow tools

  • Provide customer support

  • Send updates related to services or platform usage

  • Improve our website, software, and user experience

  • Maintain account security
     

3. AI-Assisted Features

Prema Clean Bid AI includes AI-assisted estimating and photo analysis tools.

Uploaded photos, property details, and estimate information may be analyzed by automated systems to assist with:

  • Estimate generation

  • Pricing recommendations

  • Job complexity analysis

  • Service recommendations

  • Workflow organization

AI-generated suggestions are provided for informational and operational assistance only and should always be reviewed by the contractor or business user before use.

We do not guarantee the accuracy of AI-generated estimates or recommendations.
 

4. SMS Communication

By providing your phone number and submitting a request through our website, platform, or by contacting us, you consent to receive SMS messages related to your service request or account activity.

These messages may include:

  • Appointment confirmations

  • Service updates

  • Estimate notifications

  • Proposal reminders

  • Follow-ups regarding your request

  • Account-related notifications

Message and data rates may apply.

You can opt out at any time by replying STOP.

We do not send unsolicited marketing messages.
 

5. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information is only used to:

  • Provide and improve our services

  • Operate our software platform

  • Support customer and contractor workflows

  • Maintain platform functionality and security

We may use trusted third-party service providers for hosting, communications, analytics, payment processing, and AI-related functionality.
 

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or misuse.

However, no online platform or electronic transmission can be guaranteed to be 100% secure.
 

7. Your Rights

You may request to:

  • Access your information

  • Update or correct your information

  • Request deletion of your information

  • Opt out of communications

To do so, contact us using the information below.
 

8. Cookies & Analytics

Our website and software platform may use cookies, analytics tools, and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Maintain platform functionality

  • Understand software usage trends

You may disable cookies through your browser settings.
 

9. Third-Party Services

Our platform may integrate with or rely on third-party services including:

  • Payment processors

  • Cloud hosting providers

  • Analytics providers

  • Communication tools

  • AI and automation providers

These services may collect information according to their own privacy policies.
 

10. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

Prema Clean
Email: jd@premaclean.com
Phone: 270-805-1831
 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

bottom of page