Refund Policy

Effective Date: [4-8-2026]
 

At Prema Clean, we are committed to providing high-quality cleaning services and ensuring customer satisfaction.
 

1. No Refund Policy

All services provided by Prema Clean are non-refundable once completed.
 

2. Satisfaction Guarantee

If you are not satisfied with the quality of your cleaning service, please contact us within 48 hours of your appointment.

We will return to address any missed or unsatisfactory areas at no additional cost.
 

3. Re-Clean Conditions

To qualify for a re-clean:

• You must notify us within 48 hours of the service

• The areas of concern must be clearly communicated

• The property must not have been significantly altered after the original cleaning
   

4. Limitations

Our re-clean guarantee applies only to the original scope of work requested and does not include:

• New cleaning requests

• Additional services not originally agreed upon

• Issues caused after the cleaning was completed
   

5. Contact Us

To request a re-clean or report an issue, please contact us:

Prema Clean
Email: Jd@premaclean.com
Phone: [270-805-1831]